FAQs

1. How do I place an order?

To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the steps to provide your shipping information and payment details.

2. What payment methods do you accept?

We accept the following payment methods:

Shop Pay
Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay (Japan)
Digital Wallets: Apple Pay, Google Pay
Local Payment Methods: Klarna

3. What is your shipping policy?

We offer flat-rate shipping of £3.95 for all orders. Orders are typically processed within 2-3 business days, and orders are typically shipped within 5-10 business days ( not including order processing time )

4. Do you ship internationally?

We primarily ship to the United Kingdom, but we also ship to the USA, Australia, Canada, New Zealand, and various European countries.

5. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status and location of your package.

6. What is your return policy?

Our return policy allows for returns within 30 days of delivery. Please visit our Returns & Refunds Policy page for more details.

7. How can I contact customer support?

You can reach our customer support team by emailing support@auprobuy.com. We strive to respond within 24 hours.